Terms and Conditions
The content, information, software, designs, and data included in the Site (the “Content”) are protected by intellectual property and other laws. You must comply with these and any other applicable laws when you use the Site.
Unless indicated to the contrary, you may use the Site only for personal, non-commercial use. In connection with these uses, you may access, copy, download and print the Content made available on the Site, provided that you do not modify or delete any copyright or other notice that appears on the Content. We reserve all rights in the Content and the Site that we do not specifically grant in these Terms. Without limitation, you may not modify, distribute, transmit, perform, broadcast, publish, license, reverse engineer, transfer or sell, or create derivative works from, the Site or any Content unless you obtain our prior written approval. You also may not use the Site in a way that could harm us or any third party. For example, you may not use the Site in a way that could:
Damage or interfere with the proper working of the Site;Intercept any Content or information that we have not intentionally made available to you or defeat any access controls that we have implemented;Give you access to the Site or Content using any interface other than the interface that we provide, or attempt to “scrape” or “harvest” Content;Frame the Site, display any Content in connection with an unauthorized logo or mark, or do anything that could suggest falsely a relationship between us and any other party;Convey unauthorized claims about the curative or health enhancing effects of our products or suggest that we have made such claims;Otherwise adversely impact the operation of the Site, the Company, or any third party.
In addition to our other legal rights, we may limit or terminate your license to use the Site, or certain features of the Site, at any time and for any reason, without prior notice to you including our belief you violated these terms.
Body Kitchen, LLC is constantly updating product and service offerings on the Site. We may experience delays in updating information on the Site and in our advertising on other web sites. The information found on the Site may contain errors or inaccuracies and may not be complete or current. Products or services may be mispriced, described inaccurately, or unavailable on the Service and we cannot guarantee the accuracy or completeness of any information found on the Service. We therefore reserve the right to change or update information and to correct errors, inaccuracies, or omissions at any time without prior notice.
When you create an account with us, you guarantee that you are above the age of 18, and that the information you provide us is accurate, complete, and current at all times. Inaccurate, incomplete, or obsolete information may result in the immediate termination of your account on the Site.
You are responsible for maintaining the confidentiality of your account and password, including but not limited to the restriction of access to your computer and/or account.
You agree to accept responsibility for any and all activities or actions that occur under your account and/or password, whether your password is with our Service or a third-party service. You must notify us immediately upon becoming aware of any breach of security or unauthorized use of your account.
You may not use as a username the name of another person or entity or that is not lawfully available for use, a name or trademark that is subject to any rights of another person or entity other than you, without appropriate authorization. You may not use as a username any name that is offensive, vulgar or obscene.
We reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders in our sole discretion.
The Site and its original content, features and functionality are and will remain the exclusive property of Body Kitchen, LLC and its licensors. The Site is protected by copyright, trademark, and other laws of both the United States and foreign countries. Our trademarks and trade dress may not be used in connection with any product or service without the prior written consent of Body Kitchen, LLC.
Our Site contains links to third party web sites or services that are not owned or controlled by Body Kitchen, LLC, namely GNC.com and Amazon.com. Body Kitchen, LLC has no control over, and assumes no responsibility for the content, privacy policies, or practices of any third party web sites or services. We do not warrant the offerings of any of these entities/individuals or their websites. You acknowledge and agree that Body Kitchen, LLC shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such third party web sites or services. We strongly advise you to read the terms and conditions and privacy policies of any third party web sites or services that you visit.
In no event shall Body Kitchen, LLC, nor its directors, employees, partners, agents, suppliers, or affiliates, be liable for any indirect, incidental, special, consequential or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from (i) your access to or use of or inability to access or use the Service; (ii) any conduct or content of any third party on the Service; (iii) any content obtained from the Service; and (iv) unauthorized access, use or alteration of your transmissions or content, whether based on warranty, contract, tort (including negligence) or any other legal theory, whether or not we have been informed of the possibility of such damage, and even if a remedy set forth herein is found to have failed of its essential purpose.
Your use of the Site is at your sole risk. The Site is provided on an “AS IS” and “AS AVAILABLE” basis. The Service is provided without warranties of any kind, whether express or implied, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, non-infringement or course of performance. Body Kitchen, LLC its subsidiaries, affiliates, and its licensors do not warrant that a) the Site will function uninterrupted, secure or available at any particular time or location; b) any errors or defects will be corrected; c) the Site is free of viruses or other harmful components; or d) the results of using the Site will meet your requirements.
Some jurisdictions do not allow the exclusion of certain warranties or the exclusion or limitation of liability for consequential or incidental damages, so the limitations above may not apply to you.
We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material we will provide at least 30 days notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion. By continuing to access or use our Service after any revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, you are no longer authorized to use the Service.
These Terms shall be governed and construed in accordance with the laws of New Jersey, United States, without regard to its conflict of law provisions. Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect. These Terms constitute the entire agreement between us regarding our Site, and supersede and replace any prior agreements we might have had between us regarding the Site.
How much is shipping?
It is our goal to deliver your order to you in the quickest and most cost-effective manner possible. Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping options and pricing.
Do you ship outside the US?
We currently only ship to Canada outside the US. If under $200, a standard shipping rate of $24.95 is applied to your order at checkout (please note billing and shipping addresses must be filled out in order to view the Canadian shipping rate). Duty and taxes are not included, and shipping will take 10-14 business days (does not include processing time). Please note no returns/refunds accepted on Canadian orders; if multiple attempts are made by shipping companies and/or Body Kitchen with no response by you, the customer, we will not reship or refund your order.
How do I know if my order has shipped and how do I track it?
Generally, an email with a shipping confirmation is sent to our customers. If you don’t receive an email from us you can contact our customer service department at email@example.com. Please allow for 24-48 hours processing time during regular business hours.
What are my shipping options?
Standard shipping (24-48 hours processing time*, 7-10 business days to ship): $8.95
2-3 Day Express US: $24.95.
Orders placed during week (Monday – Thursday) will ship out next day. Orders placed before 12pm Eastern on Fridays will ship following Monday, and orders placed after 12pm Eastern on Fridays will ship out Tuesday of the following week.*
Standard shipping (24-48 hours processing time*, 10-14 business days to ship): $24.95**
**IMPORTANT: This does not include duties and taxes charged by the country of Canada.
*Please note orders placed on Friday, Saturday, Sunday and holidays will be processed within 24 – 48 business hours.
Am I eligible for free shipping?
Free shipping promotions (whether on specific products or site-wide) is only offered on domestic US shipments. No coupon code is required.
US: We offer free standard shipping on domestic US shipments over $100.
Canada: Orders $200 and over are eligible for free standard shipping.
Free shipping offer does not include duty and taxes.
What’s your refund policy?
At Body Kitchen, we do everything we can to ensure you are happy with your purchase, but we know that sometimes a product is just not right. We’ve made our refund policy as easy as possible. For our full refund policy see the customer agreement below.
Within 30 Days
You must request a refund for your purchase (less shipping & handling) within 30 days of the product being shipped. All refunds will be issued to the original form of payment within 10-15 business days. Exclusions are below:
We do not issue refunds for purchases outside the US.
Any discount applied to the order will be deducted from the refund issued.
*DAMAGED, BROKEN, OR MISSING ITEMS
Please contact our customer care team at firstname.lastname@example.org immediately if your package is damaged, lost, or broken.
If you have any questions or concerns about making a return, feel free to contact our support team at info@bodykitchencollagen. You can also mail to us:
PO Box 7253
Monroe Twp, NJ 08831
We accept returns for a refund on any product purchased in the last 30 days.
1. Please contact our Customer Service team with your order number and problem.
2. If it is within 30 days of receiving your order we will email you a return shipping label.
3. Using the return shipping label please send the order back to us.
4. After you have sent it back to us please let us know and we will refund your order right away.
Please note that the product must be returned unused, in original packaging including all labels. In case of refund neither the original shipping cost nor the return shipping cost will be repaid.
*DAMAGED, BROKEN, OR MISSING ITEMS
Please contact our customer care team at email@example.com immediately if your package is damaged, lost, or broken.
If you have any questions or concerns about making a return, feel free to contact our support team at firstname.lastname@example.org or call +1 609-578-4024.
You can also mail to us:
320 Half Acre Road
Canterbury, NJ 08512
Your privacy is important to you. That’s why it’s so important to us
We may use personal data for our a legitimate business interests that include marketing our goods and services, running our business, as well as engaging and developing great talent. Our processing of personal data collected from our websites is based primarily on this justification. However, some uses of personal data is necessary to comply with applicable legal or regulatory requirements.
Personal information includes your name, address email address, or phone number. Each piece individually is a piece of personal information, and we collect varying amounts of personal information based on how you engage with us. For example, some of the places we collect personal information are register to receive communications from us, create an online account, submit an application to become a consultant, request or subscribe to catalogues, newsletters, offers, product information, promotions or other communications from us, contact or communicate with us, participate in surveys, enter contests or promotions, submit a product review, testimonial, comment, suggestion, or other content to us, access or use our pages or accounts on any third-party social media platforms such as Facebook, Twitter, or Pinterest, or otherwise interact with us online or by phone, mail, fax, or in person. Based on how you interact with us and the information you share, we use the personal information we collected to process and communicate with you to enhance your shopping experience, communicate with you about our products and events that may be of interest to you, and for other marketing and research purposes.
We may receive information about you from third parties. For example, if you access our website through a third-party connection or log-in (e.g., through Facebook), such third-party may pass certain information about your use of its service to us. We may also receive information about you from third parties such as our business partners and service providers. We may also obtain other information about you such as change of address, contact information, or demographic information from commercially or publicly available sources.
We may give you the opportunity to tell your friends about product information and promotions. If you take advantage of our Send to a Friend option, we ask you for your friend’s and your first names, last names and email addresses to send the information to them that you requested.
The company shares and discloses your personal information under the following circumstances:
We also may share your name, email, mailing address, and phone number with other third parties for their marketing purposes.
You may be able to opt-out of the automatic collection of some information by referring to your web browser’s or mobile device’s options or settings menu. However, doing so may disable many of the portions, features, or functionality of our online services. For example, most web browsers automatically accept cookies, but you have the choice to set your browser to accept or reject cookies. Each browser is different, so check the “Help” menu of your browser to learn how to change your cookie preferences or visit http://www.allaboutcookies.org for more information.
You may opt-out from allowing us to have access to your location data by adjusting the permissions in your web browser or mobile device, though some features of our website may not function properly if use or availability of location data is impaired or disabled.
Our online services and communications may contain links to other websites and social media platforms such as Facebook, Twitter, or Pinterest (“linked sites”). We are not responsible for the privacy practices, policies, or content of any linked sites, even if you link to them from our website or communications. This Privacy Notice does not apply to any linked sites. We have no control over the collection or use of information, including personal information, on any linked sites. We encourage you to read and understand the privacy practices of any linked sites that you visit.
This website is intended for use only by persons 18 years of age or older. By using the website, you represent that you are at least 18 years of age. In addition, we do not knowingly solicit or collect personal information online from children under the age of 13 without parental or guardian consent. Please contact us as provided below in the Contact Us section if you believe we may have collected such information without parental or guardian consent.
“Phishing” is a scam designed to steal your personal information. If you receive an email that looks like it is from us asking you for your personal information, please notify us as provided below in the Contact Us section.
We will not sell, distribute or lease your personal data to third parties except as described in this statement, as permitted by law, or are required by law to do so. We may use your personal data to send you promotional information about third parties, which we think you may find interesting if you tell us that you wish this to happen.